• Policies •
At your first service we kindly ask you to arrive 15 minutes early for check in. As a returning client arriving 15 minutes early is also recommended to give you have plenty of time to find parking, get settled in, relax and enjoy a tasty beverage before your salon or spa experience.
Please find alternate care for children under the age of 12 without a scheduled appointment. Also, please note that only service animals are permitted inside the salon and spa.
CANCELLATIONS AND RESCHEDULING:
We have a 24 hour cancellation and reschedule policy. Because salon and spa appointments are reserved especially for you, we appreciate this notice in order to offer your reservation to another guest.
To cancel or reschedule with more than 24 hours notice, you may go online at www.lateliersalon.com or call 831-469-7546.
If you need to reschedule or cancel with less than 24 hours notice, please know that a fee may be incurred unless reception is able to schedule another guest into your original appointment.
If you do not show up for your appointment you may be charged the full value of the service.
Same day bookings may be charged at full value if canceled.